Time Tracking Settings

Time tracking lets your team log how much time they spend on tickets. Before your team can use timers and time entries, an Admin needs to enable the feature.

Enabling time tracking

1. Go to Settings > Time Tracking
2. Toggle time tracking on
3. Save your changes

Once enabled, timer controls appear on tickets and in the sidebar for all team members.

Configuration options

Budget alerts

Set a threshold percentage for budget alerts. When a ticket's logged time reaches this percentage of its estimated hours, team members will see a visual indicator. This helps catch tickets that are taking longer than expected before they go significantly over budget.

Estimated hours

When time tracking is enabled, tickets gain an Estimated hours field. Team members can set estimates when creating or editing tickets. This is optional -- you can use time tracking without estimates if your team prefers.

Disabling time tracking

If you no longer need time tracking, toggle it off in the settings. Existing time entries are preserved but timer controls are hidden from the interface. You can re-enable it at any time without losing data.

For more information

See the Time Tracking feature guide for details on using timers, manual entries, and time reports.