Time Tracking Settings

Time tracking lets your team log how much time they spend on tickets and booking items. Before your team can use timers and time entries, an Admin needs to enable the feature.

Enabling time tracking

Go to Settings > Time Tracking
Toggle time tracking on
Save your changes

Once enabled, timer controls appear on tickets and in the sidebar for all team members.

Set a threshold percentage for budget alerts (default: 80%). When a ticket's logged time reaches this percentage of its estimated hours, team members will see a visual indicator. This helps catch tickets that are taking longer than expected before they go significantly over budget.

Time rounding

Configure how logged time entries are rounded:

Rounding interval -- Choose the rounding granularity: 1, 5, 10, 15, 30, or 60 minutes (default: 15 minutes)
Rounding method -- Choose how rounding is applied:
- Up -- Always round up to the next interval (default)
- Down -- Always round down to the previous interval
- Nearest -- Round to the nearest interval

For example, with a 15-minute interval and "up" rounding, a 22-minute entry would be rounded to 30 minutes.

Booking items

Booking items let you track time against categories beyond individual tickets -- for example, meetings, internal projects, or overhead tasks. Booking items are managed at the organization level and can be enabled or disabled per board.

Each booking item has:

Name -- A descriptive label (e.g., "Internal Meeting", "Code Review")
Color -- An optional hex color for visual distinction
Active -- Whether the booking item is available for new time entries

Booking items can be configured per board via Board Booking Item Configs, allowing different boards to use different subsets of booking items.

MCP time factor

When AI agents track time via MCP tools, the duration is multiplied by the MCP time factor before the draft is created. The default is 1.0 (no change). Set the factor to a value between 1 and 10 to control how much booked time corresponds to one minute of agent work.

Example: Factor 2.0 → 30 minutes of agent work appear as 60 minutes in the approval draft. The original value is stored on the entry.

Per-project billability

Each project has its own billability controls under Project Settings → Time & Budget → Billability:

Per-ticket-type defaults -- configure whether time entries are billable or not billable by default for each ticket type
Mark all as not billable -- retroactively set all project time entries to "not billable" (skips locked and MOCO-billed entries; requires the manage-all permission)

Disabling time tracking

If you no longer need time tracking, toggle it off in the settings. Existing time entries are preserved but timer controls are hidden from the interface. You can re-enable it at any time without losing data.

For more information

See the Time Tracking feature guide for details on using timers, manual entries, and time reports.