Notifications

Spedy keeps you in the loop with real-time notifications so you never miss important updates. Whether someone assigns you a ticket, mentions you in a comment, or pushes a code change that references your work, you'll know about it right away.

What Triggers a Notification

You'll receive notifications when:

• Someone mentions you in a ticket comment using @your-name
• A ticket is assigned to you or reassigned from someone else
• A ticket you're watching gets updated -- status changes, new comments, or edits
• A ticket becomes blocked or is unblocked
• A commit references your ticket -- when a linked code commit mentions a ticket ID you're assigned to
• You receive an invitation to join an organization
• A ticket needs attention -- reminders for tickets that have been inactive for several days or stuck in a blocked state
• A status suggestion is created -- when Spedy suggests moving a ticket to a different status
• A status suggestion is dismissed -- when a suggested status change is dismissed
• A budget threshold is reached -- when a board's budget hits the alert threshold
• A budget is exceeded -- when a board's budget exceeds 100%
• A runner job completes -- when a runner job finishes successfully
• A runner job fails -- when a runner job encounters an error
• A runner job needs input -- when a runner job is waiting for user input

Secret Comments and Notifications

Secret comments (visible only to team members, not customers) generate notifications like any other comment. The system filters recipients to preserve privacy:

• Team members (Admins and Team Members) receive notifications for secret comments -- both @mentions and watcher activity
• Customers are automatically excluded from all notifications related to secret comments

When you post a comment on a ticket, you are automatically added as a watcher of that ticket. This applies to both regular and secret comments.

The Notification Inbox

Click the bell icon in the navigation bar to open your notification inbox. Here you'll see a chronological list of all your notifications, with unread items highlighted.

From the inbox you can:

• Click a notification to go directly to the related ticket or item
• Mark individual notifications as read by clicking the read indicator
• Mark all as read to clear your unread count at once
• Filter between unread notifications and your full history

The unread badge on the bell icon shows how many new notifications you have waiting.

Smart Grouping

To keep your inbox clean, Spedy groups related notifications together. If the same person makes several changes to a ticket in quick succession (like updating the title, description, and priority), you'll receive a single grouped notification instead of three separate ones.

Real-Time Updates

Notifications appear instantly -- you don't need to refresh the page. When someone makes a change that affects you, the notification badge updates immediately and the new notification slides into your inbox in real time.

You'll also see live presence indicators on boards and tickets, showing which team members are currently viewing the same content as you.

Notification Preferences

Customize exactly which notifications you want to receive. Go to Settings and open Notification Preferences to control your alerts.

Global Preferences

Turn notification types on or off for your entire account. For example, you might want to receive assignment notifications everywhere, but turn off stale ticket reminders.

Per-Board Overrides

Need different notification settings for different projects? You can set board-specific overrides that take priority over your global preferences. This is useful if you want detailed notifications for your main project but fewer alerts for boards you're only monitoring.

Email Notifications

In addition to in-app notifications, you can opt into email alerts. Four delivery modes are available:

You can configure email delivery independently for each notification type, so you might get instant emails for assignments but a daily digest for everything else.