Members

Members are the people in your organization who use Spedy. You can invite new members, assign them permission groups, and remove them when they leave.

Inviting new members

To invite someone to your organization:

1. Go to Settings > Members
2. Click Invite member
3. Enter their email address
4. Toggle the Is customer checkbox if the person is an external customer (this filters available permission groups to CUSTOMER type instead of INTERNAL type)
5. Select a permission group from the dropdown -- this determines what the person can see and do
6. Optionally select one or more teams to add the person to
7. Click Send invitation

The person will receive an email invitation with a link to join your organization. If they do not already have a Spedy account, they will be prompted to create one. The invitation link is valid for a limited time.

Internal members (non-customers) count toward your billed seat count. Customer seats are free.

Member roles

Every member has one of three organization-wide roles that determines their general level of access:

For a detailed breakdown of what each role can do, see Roles & Permissions.

Permission group assignment

Each member is assigned to one or more permission groups that provide granular control over what they can access. Permission groups are separate from the three organization roles and allow fine-tuning of specific capabilities.

To change a member's permission group:

1. Go to Settings > Members
2. Find the member in the list
3. Update their permission group assignment

For more about permission groups, see Roles & Permissions.

Putting weekly hours on file

Weekly hours are a person's contractually agreed hours per week. They are the basis for the Utilization column under Planning & Reports → Overview -- without them that column stays empty, because Spedy never assumes a 40-hour week.

To enter them:

1. Go to Settings > Members
2. Find the person in the list
3. Enter the hours in the Weekly hours field -- e.g. 40
4. Save

The row then reads 40 hrs/week.

What to know:

• Accepted range: 0 to 168 hours. Anything outside that is rejected.
• Empty field = no capacity. Clearing the value takes the person back out of the utilization calculation -- that's not an error, it's the deliberate statement "no capacity on file".
• Internal members only. Customers don't have the field: a customer account is not capacity on your team.
• Who may do this? The members:edit permission (admins have it). Anyone who holds it can jump here from Overview via the Set weekly hours button; everyone else still sees only the explanatory note there.
• Retroactive? No. Utilization is calculated from the hours currently on file. When a contract changes, enter the new value -- historical periods are calculated with that same value.

Removing a member

To remove someone from your organization:

1. Go to Settings > Members
2. Find the member you want to remove
3. Click the remove button
4. Confirm the removal

Removing a member revokes all of their access immediately. Their past activity (comments, ticket changes, etc.) is preserved for the historical record, but they can no longer log into your workspace.

If a removed member needs access again in the future, you will need to send them a new invitation.

Deactivating a member

Deactivate blocks a member without removing them. Deactivation takes effect immediately: the member is signed out of all sessions, their live connection is cut, and all API tokens are revoked for good -- their own tokens, the tokens of agents they own and tokens they created. If you reactivate the member later, they need to create new tokens.

Who can manage members?

Only Admins can invite, remove, and manage members. The invite capability also requires the canInviteMembers permission. Team Members and Customers cannot access the member management settings.