Ticket Types
Configure and customize ticket types at the organization level.
Ticket types help your team categorize work items. Spedy comes with three built-in types and lets you create additional custom types to match your workflow.
Built-in ticket types
| Type | When to use it |
|---|---|
| Feature | A new capability or improvement to build |
| Bug | Something is broken or behaving unexpectedly |
| Epic | A large piece of work that spans multiple tickets |
These three built-in types are mandatory and cannot be deleted. You can, however, rename them and change their color and description.
Custom ticket types
Admins can create fully custom ticket types at the organization level. Custom types work just like built-in types but can be created, edited, and deleted as needed.
Creating a ticket type
- Go to Settings > Ticket Types
- Click Add Ticket Type
- Enter a name for the type
- Choose a color (hex format, e.g.,
#3B82F6) - Optionally add a description
- Save
Ticket type properties
Each ticket type has the following properties:
- Name -- The display name shown in the type selector and on tickets
- Color -- A hex color used for the type's icon and badge
- Description -- An optional explanation of when to use this type
- Order -- The position of the type in lists (drag to reorder)
- Mandatory -- Whether the type is a built-in type that cannot be deleted
- Org Default -- Whether this type is the default for new tickets when no other default is specified
Editing a ticket type
Click on an existing type to edit its name, color, or description. Changes apply across all boards in the organization.
Deleting a ticket type
Custom ticket types can be deleted. Built-in types (Feature, Bug, Epic) are mandatory and cannot be removed.
Per-board configuration
Each board can configure which ticket types are visible and available:
- Enable or disable specific types per board
- Set a board-level default type for new tickets
- Override the display name for a type on a specific board
- Configure whether time entries for the type are billable by default
Configure per-board ticket types from the board settings page.
How ticket types appear
Each ticket type is shown with a distinct colored icon on the Kanban board and in ticket lists, making it easy to visually distinguish bugs from features at a glance.