Billing & Subscription
Manage your Spedy subscription, payment details, and invoices.
Spedy uses a subscription model to give you access to the platform's features. Manage your plan, update payment information, and download invoices from the billing settings.
Accessing billing settings
Go to Settings > Billing from the sidebar. Billing settings are only available to Admins.
Your subscription
The billing page shows your current plan status, including:
- Your active plan
- Current billing period
- Number of users on the plan
- Subscription status (Trial, Active, Past Due, etc.)
Trial period
New organizations start with a trial period that gives you full access to all features. When the trial ends, you will need to choose a plan to continue using Spedy.
Managing your payment method
To update your payment information:
- Go to Settings > Billing
- Click Manage payment method
- Enter your new card details or payment information
- Save the changes
Payment processing is handled securely through Stripe.
Invoices
You can view and download past invoices from the billing page. Each invoice shows the billing period, amount, and payment status.
Billing contact
If invoices should be sent to a different email address (for example, your accounting department), you can set a separate billing contact email in the billing settings.
Subscription statuses
| Status | What it means |
|---|---|
| Trial | You are in the free trial period |
| Active | Your subscription is active and payments are up to date |
| Past Due | A payment has failed -- update your payment method to avoid interruption |
| Canceled | Your subscription has been canceled |
| Expired | Your subscription has expired after cancellation |
If your subscription is Past Due, Spedy will continue to work for a grace period while you resolve the payment issue. After the grace period, write operations (creating tickets, adding comments, etc.) will be restricted until payment is resolved.