Billing & Subscription
Manage your Spedy subscription, payment details, and invoices.
Spedy uses a subscription model to give you access to the platform's features. Manage your plan, update payment information, and download invoices from the billing settings.
Accessing billing settings
Go to Settings > Billing from the sidebar. Billing settings are only available to Admins.
Pricing
Spedy Pro is priced at 9 EUR per user per month. Only Admin and Team Member seats are billed -- Customer seats are free. Billing is handled through Stripe.
Your subscription
The billing page shows your current plan status, including:
- Your active plan
- Current billing period
- Number of billed seats (Admins and Team Members)
- Subscription status
Billing address
Before upgrading to a paid plan, you must provide a billing address. The billing address form supports two modes:
- Company -- Enter your company name, address, and optionally a VAT ID (for EU B2B transactions). VAT IDs are verified automatically via VIES.
- Private -- Enter your full name and personal address.
The billing address includes: address lines, city, postal code, and country (EU countries supported for VAT purposes). This information is synced to your Stripe customer record.
Trial period
New organizations start on a free Starter plan (TRIAL status) with limited features: one user, 2 GB storage, and no AI assistant or runner capabilities. MCP integration is included on all plans — you can connect external AI tools to Spedy via MCP even on the free Starter plan.
You can also start a 30-day Pro trial (PRO_TRIAL status) that gives full access to all Pro features. Billing through Stripe begins automatically after the 30-day trial period ends.
When you invite a user during the Pro trial, the invite dialog shows a warning indicating that the user will be billed as a paid seat after the trial ends, along with the number of days remaining.
Managing your payment method
To update your payment information:
- Go to Settings > Billing
- Click Manage payments
- You will be redirected to the Stripe customer portal
- Update your card details or payment information there
Payment processing is handled securely through Stripe.
Invoices
You can view and download past invoices from the billing page. Each invoice shows the billing period, amount, and payment status.
Billing contact
If invoices should be sent to a different email address (for example, your accounting department), you can set a separate billing contact email in the billing settings.
Subscription statuses
| Status | What it means |
|---|---|
| Trial | Free Starter plan with limited features (1 user, 2 GB storage, no AI assistant/runners; MCP included) |
| Pro Trial | 30-day Pro trial with full features; billing starts after trial ends |
| Active | Your paid subscription is active and payments are up to date |
| Past Due | A payment has failed -- update your payment method to avoid interruption (14-day grace period) |
| Canceled | Your subscription has been canceled; access continues until the end of the current period |
| Expired | Your trial has ended without upgrading; workspace is read-only |
| Grandfathered | Existing organization with full access and no billing required |
If your subscription is Past Due, Spedy will continue to work for a 14-day grace period while you resolve the payment issue. After the grace period, write operations (creating tickets, adding comments, etc.) will be restricted until payment is resolved.
What happens when a subscription ends
When a paid subscription is fully canceled and the billing period expires, the organization is downgraded to the free Starter plan (TRIAL status) instead of being locked out. Non-admin users are deactivated because the Starter plan includes only one billable seat. The admin can continue using Spedy on the free plan and upgrade again at any time.
Pricing display
All prices in Spedy are displayed excluding VAT (excl. VAT / zzgl. MwSt.). VAT is calculated automatically by Stripe based on your billing address. The VAT exclusion notice is shown on the landing page pricing cards, billing settings, seat management, and onboarding.
Runner cost tracking
If you use AI runners, Spedy tracks costs per job and per organization. Cost tracking is separate from your subscription billing -- it shows how much your runner jobs spend on AI model usage (tokens).
- Per-job costs are visible in the runner job view (Settings → Runners → Jobs)
- Organization cost summary is available under Settings → Runners for admins
- Team budgets can be configured to set spending limits per runner team
For details on configuring budgets, see the Runners documentation.
Usage and limits
Your plan determines limits on:
- Storage -- File attachment storage quota for your organization
- User seats -- Number of billed Admin and Team Member seats (Customers are always free)
- API tokens -- Personal access tokens for API access
You can view your current usage on the billing page.