Billing & Subscription

Spedy uses a subscription model to give you access to the platform's features. Manage your plan, update payment information, and download invoices from the billing settings.

Accessing billing settings

Go to Settings > Billing from the sidebar. Billing settings are only available to Admins.

Individual contract

New organizations that start with a personal sign-up link (see Create your account) are on an individual contract: we agree the plan with you, and billing happens directly with us, not through the app.

On the billing page you then see:

• the status Individual contract instead of trial or subscription,
• no billing address, no billing contacts, no plan comparison and no checkout,
• a Book a call button for when you need more seats, more storage or a feature your plan doesn't include yet.

Upgrade prompts in the app don't show a price either; they lead to Book a call. Nothing changes for organizations with an existing subscription; the rest of this page applies to them.

Pricing

Spedy offers four plans. Prices are net per seat and month (excl. VAT); only Admin and Team Member seats are billed -- Customer seats are always free.

Higher plans unlock more capabilities -- multiple users and teams, automations, webhooks, public forms, custom permission groups, API tokens, agent users, and the AI knowledge base. The live plan comparison under Settings > Billing marks your current plan and shows which plan includes which feature.

Your subscription

The billing page shows your current plan status, including:

• Your active plan
• Current billing period
• Number of billed seats (Admins and Team Members)
• Subscription status

Changing your plan

The plan comparison on the billing page lets you book a plan or move between the bookable tiers directly:

• Book a plan -- On the free plan or after your subscription expired, start checkout right from the plan comparison. If you never had a subscription, the button reads Try free for 30 days and booking starts the trial (see Trial period). If your trial already expired, you book immediately at the regular price.
• Upgrade -- Takes effect immediately. The price difference for the already-paid billing period is charged pro rata; the new (higher) plan price applies from the next billing cycle.
• Downgrade -- Applies at the end of the current, already-paid billing period. You keep all features of your current plan until then; the lower price applies from the next cycle. To cancel a scheduled downgrade, select your current plan again.

Before every switch, a confirmation dialog spells out exactly what happens. A downgrade is only allowed if your team fits within the target plan's user limit.

Existing paid subscriptions are grandfathered. If you already have a paid subscription, you keep your current price and full feature set -- there is no unilateral contract change and nothing you need to do. Switching to one of the new tiers is optional and possible at any time.

Billing address

Before upgrading to a paid plan, you must provide a billing address. It includes your company name, address lines, city, postal code, and country. You can optionally add a VAT ID, which is verified automatically via VIES. This information is synced to your customer record at the payment provider.

Business customers in DE, AT and CH only

Two things to know while filling in the form:

• Spedy bills B2B. The billing address has to be a company -- a company name is required. A purely private address with just a full name is no longer accepted.
• The only accepted countries are Germany, Austria and Switzerland. The country picker in the form has been shortened accordingly.

What if an older address differs? Checkout stops with a matching message instead of going through. Go to Settings → Billing → Billing address, choose Company, enter the company name, and set the country to DE, AT or CH. Booking then works again. Existing, running subscriptions are not affected.

Trial period

New organizations start on the free Free plan (TRIAL status) with limited features: one user and 2 GB storage. MCP integration is included on all plans — you can connect external AI tools to Spedy via MCP even on the free plan.

You can also start a 30-day Pro trial (PRO_TRIAL status) that gives full access to all Pro features. Billing begins automatically after the 30-day trial period ends.

Booking starts the trial

If your organization has never had a subscription, booking a plan automatically starts the 30-day trial -- so you are not charged the full price up front:

• The button reads Try free for 30 days.
• Nothing is charged today. Booking only stores your payment method; that involves a €0.01 verification which is refunded immediately.
• The first charge happens after the 30 days. You can cancel any time until then.

The same note appears everywhere Spedy prompts you to upgrade -- for example in the in-app upgrade banners and in the onboarding step where you start the Pro trial. That step states explicitly that you store a payment method, that €0.01 is charged for verification and refunded immediately, and that the plan continues as a paid one after 30 days unless you cancel first.

If your trial has already expired (EXPIRED status), checkout books immediately at the regular price as before; there is no second trial.

When you invite a user during the Pro trial, the invite dialog shows a warning indicating that the user will be billed as a paid seat after the trial ends, along with the number of days remaining.

Reminder before the first charge

Admins receive a reminder email before the trial ends. If a charge follows, it names:

• the amount (gross),
• the charge date,
• the number of seats,
• and the note that you can cancel any time until that date -- nothing is then charged.

If you don't want to continue, cancel under Settings → Billing before that date.

Managing your payment method

To update your payment information:

1. Go to Settings > Billing
2. Click Manage payments
3. You will be redirected to the Stripe customer portal
4. Update your card details or payment information there

Payment processing is handled securely through Stripe.

Invoices

You can view and download past invoices from the billing page. Each invoice shows the billing period, amount, and payment status. Below the amount sits the tax line, e.g. "€1,000.00 net + €190.00 VAT (19%)" -- and for reverse charge or non-taxable supplies, "net · reverse charge (0% VAT)" or "net · not taxable (0% VAT)" respectively.

Credit notes

When an issued invoice is reversed in part or in full, there is no second invoice run for it -- a separate document is created instead: a credit note (a § 17 UStG correction) with negative amounts. It sits in the same list as your invoices, but is clearly marked:

• a Credit note marker on the row
• the note corrects 2026-000123 -- the number of the invoice it refers to
• negative amounts with their own tax line
• Download credit note as PDF in the same place as for an invoice

When do I get one? Whenever money flows back -- after a refund (partial ones included) or a chargeback. Spedy issues the correction automatically; there is nothing for you to trigger.

Do I have to watch the list? No. As soon as a correction is issued it also goes out by e-mail to your billing recipients -- with its number, the invoice it corrects and the amount going back.

For accounting: a credit note is a document in its own right with its own number. The original invoice stays as it is and is never overwritten after the fact.

Billing contact

If invoices should be sent to a different email address (for example, your accounting department), you can set a separate billing contact email in the billing settings.

Subscription statuses

If your subscription is Past Due, Spedy will continue to work for a 14-day grace period while you resolve the payment issue. During that window a banner in the app asks you to update your payment method. After the grace period, write operations (creating tickets, adding comments, etc.) will be restricted until payment is resolved.

What happens when a subscription ends

When a canceled subscription runs out (status Canceled, past the end of the paid period) or a trial ends without a booking (status Expired), your workspace stays available in read-only mode -- you are not locked out:

• Viewing and exporting keep working.
• Changes -- creating tickets, commenting, moving cards, changing settings -- are no longer possible.
• A banner at the top of the app says so and links to Reactivate subscription.

To get full access back, book a plan again under Settings → Billing. There is no automatic switch to a free plan, and on cancellation the period already paid for is not refunded pro rata.

Pricing display

All prices in Spedy are displayed excluding VAT (excl. VAT / zzgl. MwSt.). VAT is calculated automatically by Stripe based on your billing address. The VAT exclusion notice is shown on the landing page pricing cards, billing settings, seat management, and onboarding.

Usage and limits

Your plan determines limits on:

• Storage -- File attachment storage quota for your organization
• User seats -- Number of billed Admin and Team Member seats (Customers are always free)
• API tokens -- Personal access tokens for API access

You can view your current usage on the billing page.