Tickets
Track work items with types, priorities, assignments, comments, file attachments, and more.
Tickets are the building blocks of your projects in Spedy. Every piece of work -- whether it's a bug to fix, a feature to build, or a task to complete -- lives as a ticket on a board. Each ticket gets a unique, human-readable ID based on the board prefix, like CS-42 or ACME-17, so you can easily reference it in conversations.
Ticket Types
Every ticket has a type that describes the kind of work it represents:
| Type | When to use it |
|---|---|
| Bug | Something is broken or behaving unexpectedly |
| Feature | A new capability or improvement to build |
| Epic | A large piece of work that spans multiple tickets |
| Task | A general to-do or action item |
You can configure which ticket types are available on each board to keep things simple for your team.
Priorities
Set a priority on each ticket to help your team know what to focus on first:
| Priority | What it means |
|---|---|
| Critical | Needs immediate attention -- something is severely broken or blocking |
| High | Important -- should be addressed soon |
| Medium | Standard priority (this is the default) |
| Low | Can wait -- address when time allows |
Working with the Status Workflow
Tickets move through your board's columns as work progresses. You can drag a ticket between columns to update its status, or change the status directly from the ticket detail view. Spedy groups statuses into Planning, Active, and Final categories so you always have a clear picture of where things stand.
Assigning Tickets
Assign a ticket to a team member to make it clear who's responsible. The assignee will receive a notification and can see all their assigned tickets in one place. You can reassign tickets at any time as priorities shift.
Comments
Use comments to discuss a ticket with your team. You can mention other users with @name to notify them directly. Comments support rich text formatting, so you can include links, code snippets, and more. Internal comments can be marked as private so they're only visible to your team and hidden from external users.
File Attachments
Attach files to any ticket -- screenshots, documents, designs, or anything else your team needs. Files are securely stored and can be downloaded by anyone who has access to the board.
Labels
Labels let you tag tickets with custom categories that make sense for your project. Create labels like "Frontend", "Urgent", or "Design Review" at the board level, and apply as many as you need to each ticket. Labels make it easy to filter and find related tickets.
Linking Tickets
Connect related tickets to show how work items depend on each other:
| Link type | What it means |
|---|---|
| Blocks | This ticket must be completed before another can proceed |
| Relates to | These tickets are related but don't block each other |
| Duplicates | This ticket is a duplicate of another one |
When you create a "Blocks" link, the linked ticket automatically shows that it's blocked -- keeping everyone aware of dependencies.
The Ticket Detail View
Click on any ticket to open its full detail view. From here you can see and edit everything: the title and description, type, priority, status, assignee, labels, linked tickets, comments, and attachments. You'll also find a complete activity history showing every change made to the ticket.
Subtasks
Break large tickets down into smaller, manageable pieces using subtasks. Any ticket can have child tickets that track individual steps of the work. Subtasks appear directly in the parent ticket's detail view, and each subtask has its own status, assignee, and priority. If you complete or move the parent ticket while subtasks are still open, Spedy will warn you so nothing gets lost.
Watching Tickets
Want to stay in the loop on a ticket without being the assignee? Watch it. You'll automatically receive notifications whenever there's activity. Ticket creators and anyone who comments are added as watchers by default.
Time Tracking on Tickets
If time tracking is enabled for your workspace, you can log time directly on any ticket. Start a timer while you work and stop it when you're done, or add manual time entries after the fact. Time logged on a ticket is visible in the ticket detail view and contributes to board-level time reports. See Time Tracking for more details.