Statuses & Workflow
Customize the workflow statuses that your tickets move through.
Statuses define the columns on your Kanban board and represent the stages a ticket goes through from start to finish. Spedy comes with sensible defaults, but you can customize statuses to match how your team actually works.
Default statuses
Every new organization starts with five statuses:
| Status | Category | Purpose |
|---|---|---|
| Backlog | Planning | Ideas and tickets not yet ready for active work |
| Todo | Active | Approved and ready to be picked up |
| In Progress | Active | Currently being worked on |
| Blocked | Blocked | Work is stalled due to a dependency or issue |
| Done | Final | Work is complete |
Status categories
Every status belongs to one of four categories. The category determines how Spedy treats the status:
| Category | Meaning |
|---|---|
| Planning | The ticket is not yet in active work. Planning statuses are hidden from the main Kanban view by default and shown in the Backlog. |
| Blocked | The ticket is blocked and needs attention. Blocked statuses indicate work that cannot proceed due to dependencies or issues. |
| Active | The ticket is actively being worked on. Active statuses appear as columns on the Kanban board. |
| Final | The ticket is finished. Final statuses represent completed or cancelled work. |
Customizing statuses
Admins can customize statuses from Settings > Statuses.
Adding a new status
- Go to Settings > Statuses
- Click Add Status
- Enter a name for the status (e.g., "In Review", "QA Testing")
- Choose which category it belongs to (Planning, Blocked, Active, or Final)
- Select a color for the status
- Choose whether it should be enabled by default on new boards
- Save the status
Status properties
Each status has the following properties:
- Name -- The display name shown on the board and in ticket details
- Category -- One of Planning, Blocked, Active, or Final
- Color -- A color used to visually distinguish the status in the interface
- Order -- The position of the status relative to others (drag to reorder)
- Enabled by default -- Whether this status is automatically enabled on new boards
- Mandatory -- Some built-in statuses (like Backlog and Done) are mandatory and cannot be deleted
Renaming a status
Click on an existing status name to edit it. The change applies across all boards that use this status.
Reordering statuses
Drag statuses to change their order. The order determines the left-to-right arrangement of columns on your Kanban board.
Removing a status
You can remove a status that is no longer needed, as long as it is not marked as mandatory. Before removing it, make sure no tickets are currently in that status -- or move them to a different status first.
Per-board status configuration
Each board can choose which of your organization's statuses to use. This means different boards can have different workflows:
- A development board might use: Backlog, Todo, In Progress, In Review, Done
- A support board might use: New, Triaged, In Progress, Resolved, Closed
Configure per-board statuses from the board settings page.