Statuses & Workflow
Customize the workflow statuses that your tickets move through.
Statuses define the columns on your Kanban board and represent the stages a ticket goes through from start to finish. Spedy comes with sensible defaults, but you can customize statuses to match how your team actually works.
Default statuses
Every new board starts with five statuses:
| Status | Category | Purpose |
|---|---|---|
| Backlog | Planning | Ideas and tickets not yet ready for active work |
| Todo | Active | Approved and ready to be picked up |
| In Progress | Active | Currently being worked on |
| Blocked | Active | Work is stalled due to a dependency or issue |
| Done | Final | Work is complete |
Status categories
Every status belongs to one of three categories. The category determines how Spedy treats the status:
| Category | Meaning |
|---|---|
| Planning | The ticket is not yet in active work. Planning statuses are hidden from the main Kanban view by default and shown in the Backlog. |
| Active | The ticket is actively being worked on. Active statuses appear as columns on the Kanban board. |
| Final | The ticket is finished. Final statuses represent completed or cancelled work. |
Customizing statuses
Admins can customize statuses from Settings > Statuses or from a board's settings page.
Adding a new status
- Go to Settings > Statuses
- Click Add Status
- Enter a name for the status (e.g., "In Review", "QA Testing")
- Choose which category it belongs to (Planning, Active, or Final)
- Save the status
Renaming a status
Click on an existing status name to edit it. The change applies to all boards that use this status.
Reordering statuses
Drag statuses to change their order. The order determines the left-to-right arrangement of columns on your Kanban board.
Removing a status
You can remove a status that is no longer needed. Before removing it, make sure no tickets are currently in that status -- or move them to a different status first.
Per-board status configuration
Each board can choose which of your organization's statuses to use. This means different boards can have different workflows:
- A development board might use: Backlog, Todo, In Progress, In Review, Done
- A support board might use: New, Triaged, In Progress, Resolved, Closed
Configure per-board statuses from the board settings page.
Status transitions
When a ticket moves between statuses, you can optionally require a reason for the transition. This is useful for tracking why tickets get blocked or moved back to earlier stages. Admins can enable this in the board settings.